How should I prepare my home?
Please make sure the areas you’d like cleaned are easy to access. Cupboards, drawers and fridges don’t need to be completely empty. Please let the oven cool before inside-oven cleaning.
Can my children or pets be at home?
Children and pets can be at home if a responsible adult other than your cleaner stays throughout the visit and keeps them safely away from the working area, products and equipment. Your professional cleaner does not provide childcare, pet sitting or supervision. Please tell us about pets and any relevant risks beforehand.
How much will my clean cost?
Our displayed rates describe the planned services. We’re currently taking preliminary enquiries only. When bookings open, your written offer will show the agreed cleaning plan, time, full price, payment arrangements and due date before you decide whether to accept.
Which clean would suit my home?
If your home is generally clean and manageable, Standard Cleaning helps keep it that way — weekly, every two weeks or just once. Deep Cleaning gives more attention to built-up dirt, skirting boards, doors and kitchen interiors. Tell us what would make the biggest difference and we’ll help you choose. Compare the checklists.
Will you move furniture or tidy my things?
We clean the accessible areas in your agreed plan, but we don’t move furniture or heavy appliances. Tidying, organising and decluttering aren’t included, so please clear personal belongings where possible.
Are oven and fridge interiors included in Deep Cleaning?
Yes — oven, fridge, cupboard and drawer interiors are included in your agreed Deep Cleaning plan. You won’t pay a separate add-on fee for the same work. See what’s included.
Can you come to my area?
Send us your postcode and the days that work for you, and we’ll take a look. We’re starting locally in London and will check availability before sending your quote.
Who will be cleaning my home?
Your visit will be with one professional cleaner from DoneBene Ltd, with a friendly point of contact throughout. We’ll introduce your cleaner by name in your quote, so you know who to expect.
Do I need to have products ready?
We’ll agree what’s needed before your visit. You provide the equipment, including a working vacuum cleaner. Prefer us to bring the cleaning products for your Standard Clean? Just ask for our Cleaning Products Supplied add-on.
How do I book a clean?
When bookings open, you can accept the final written offer and its supplied terms by replying clearly before it expires. Payment follows the arrangements and due date in that offer. Our confirmation records the booking already agreed.
Could we make it a regular thing?
When bookings open, the planned Standard service will include weekly and fortnightly visits, subject to availability. Tell us what fits your routine. Each visit will require its own written offer and acceptance, with no automatic subscription.
What if my plans change?
Please give at least 24 hours’ notice if plans change. Any permitted late-cancellation charge is limited by the supplied terms; your statutory cancellation rights always come first.
What if something isn’t right after my clean?
Let us know as soon as possible after your clean and we’ll look into it.
Do you clean Airbnb or short-let properties?
We’re preparing a separate service for hosts, but it isn’t available to book yet. The planned home-cleaning service does not cover guest changeovers. See what we’re planning .
