Before your visit

A few things to have ready

Please make sure the areas you’d like cleaned are easy to access. Cupboards, drawers and fridges don’t need to be completely empty. Please let the oven cool before inside-oven cleaning.

Make room for the clean

A little clear space helps us make the most of your cleaning time. Please move personal belongings where possible so floors, worktops and other surfaces are easy to reach.

Children and pets

Children and pets can be at home if a responsible adult other than your cleaner stays throughout the visit and keeps them safely away from the working area, products and equipment. Your professional cleaner does not provide childcare, pet sitting or supervision. Please tell us about pets and any relevant risks beforehand.

Before we start

Please make sure we have safe access to your home and that the agreed equipment is ready.

Please let us know if there are:

Delicate surfaces or items
Products you’d like us to avoid
Pets or access issues
Any areas that may need extra attention

Valuables

Please keep cash, jewellery and important personal items somewhere safe during the visit.

What falls outside our service

We don’t clean hazardous or severely unsanitary areas, and we don’t carry out specialist work that falls outside normal home cleaning.

Other service limits

We don’t provide organising, decluttering, childcare, pet sitting, heavy lifting, specialist restoration or high-level work.

If plans change

Please give at least 24 hours’ notice if plans change. Any permitted late-cancellation charge is limited by the supplied terms; your statutory cancellation rights always come first.

If something isn’t right

Let us know as soon as possible after your clean and we’ll look into it.

Full booking terms · Cancellation policy · Ask us a question